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Website Usage Terms & Conditions and Privacy Policy

 Terms and Conditions

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1. Introduction

Welcome to Tilly’s Tutoring (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website and your purchase of online tutoring packages, including but not limited to PowerPoints with tutor videos, worksheets, and revision notes (“Materials”). By purchasing or accessing our Materials, you agree to these Terms. If you do not agree, please do not purchase or use our services.

2. Services Provided

Tilly’s Tutoring provides online learning packages for educational purposes only. We are not a school or accredited educational institution.

3. Ordering and Payment

  • All prices are listed in [insert currency] and include/exclude VAT as stated.

  • Payment is due in full at the time of purchase.

  • You will receive access to your purchased Materials upon successful payment.

4. Access and Delivery of Materials

  • Materials are delivered digitally via email or secure download link.

  • Access to video content or digital resources may be time-limited.

  • It is your responsibility to ensure you have the necessary equipment, internet access, and software to use the Materials.

5. Licensing and Intellectual Property

  • All Materials (including PowerPoints, videos, worksheets, and notes) are protected by copyright and owned by Tilly’s Tutoring.

  • You are granted a personal, non-transferable, non-exclusive licence to use the Materials for your own private study.

  • You may not share, resell, reproduce, or distribute the Materials without our written consent.

6. Refund Policy

  • Due to the digital nature of our products, all sales are final and non-refundable once Materials have been accessed or downloaded.

  • If you have technical issues accessing the Materials, please contact us within 14 days for assistance.

7. Tutor Support (If Included)

  • Where tutor support is included with your package, this will be provided via [email/video chat/other method] for the time specified at purchase.

  • Support sessions must be scheduled in advance and are subject to availability.

8. User Responsibilities

  • You agree to use the Materials for lawful purposes only.

  • You must not misuse or attempt to gain unauthorised access to our website or digital platforms.

9. Limitation of Liability

  • We make reasonable efforts to ensure accuracy of our Materials but provide no guarantees as to completeness or suitability for any particular purpose.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our Materials.

10. Privacy and Data Protection

  • We collect and process personal data in accordance with our Privacy Policy [link].

  • By purchasing our services, you consent to us processing your personal data as required to deliver the Materials.

11. Changes to Terms

We reserve the right to update these Terms from time to time. Any changes will be effective upon posting on our website.

Privacy Policy

This Privacy Policy explains how Tilly’s Tutoring (“we,” “our,” or “us”) collects, uses, and protects your personal information when you purchase or use our online tutoring packages, including PowerPoints, tutor videos, worksheets, and revision notes (“Materials”).

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of personal data:

  • Contact details – name, email address, billing address, phone number.

  • Payment details – processed securely via our payment provider (we do not store your full card information).

  • Account details – username, password, and access credentials (if you register for an account).

  • Communication records – emails or messages exchanged with us.

  • Usage data – how you access and use our website or digital content (cookies, IP address, device information).

  • Parent/guardian details – where purchases are made on behalf of minors.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To provide and deliver purchased Materials.

  • To manage your account and customer service requests.

  • To process payments and issue receipts.

  • To communicate with you about your purchases, updates, or support.

  • To comply with legal obligations and safeguard our services.

  • (With your consent) to send marketing updates or newsletters.

3. Legal Basis for Processing

We rely on the following legal bases under the UK GDPR:

  • Contractual necessity – to fulfil your order.

  • Legal obligation – record keeping, tax compliance.

  • Legitimate interests – improving our services, preventing fraud.

  • Consent – for marketing communications or optional cookies.

4. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Payment processors (for secure transactions).

  • IT and hosting providers.

  • Legal, regulatory, or law enforcement authorities where required.

  • Tutors or staff who deliver support sessions.

All third parties are bound by confidentiality and data protection obligations.

5. International Transfers

If we transfer your data outside the UK/EEA, we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

6. Data Retention

We retain your personal data only for as long as necessary:

  • Account/order records: minimum 6 years for tax and legal purposes.

  • Communications: up to 2 years after last contact.

  • Marketing preferences: until you opt out.

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request erasure of your data.

  • Restrict or object to processing.

  • Data portability (where applicable).

  • Withdraw consent at any time (for marketing).

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@tillys-tutoring.com.

8. Security of Your Information

We implement appropriate technical and organisational measures to safeguard your data, including secure payment gateways, encrypted storage where feasible, and restricted staff access.

9. Cookies

We use cookies to improve your browsing experience, analyse traffic, and remember your preferences. You can control cookies through your browser settings. A detailed Cookie Policy is available [link].

10. Children’s Privacy and Safeguarding

  • Purchases for learners under 18 must be made by a parent or guardian.

  • We do not knowingly collect personal information directly from children without consent.

  • Any live tutoring sessions follow safeguarding protocols and may be recorded for safety.

11. Marketing Communications

We will only send you marketing emails if you opt in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the new effective date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact: info@tillys-tutoring.com.

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